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Contact us

Do you need help?

If gambling is affecting your life, or someone close to you is struggling with a gambling addiction, call our toll‑free hotline:

1 866 SOS-JEUX (1 866 767-5389)

Counsellors from the “Gambling Help and Referral” service are ready to help. This free hotline support service is bilingual, confidential and available 24 hours a day, seven days a week.

By E-mail or by phone

Have a question for Loto-Québec and its subsidiaries?

Do you need information about Loto-Québec or one of its subsidiaries? Would you like to share your comments about ticket purchases, prize claim procedures, or about a Loto‑Québec retailer? Contact Loto‑Québec's customer service at customer_service@loto-quebec.com or by phone. We're happy to provide answers!

Customer Service

Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except holidays)

By phone, mail or in person

Montréal

Loto-Québec (head office)
500 rue Sherbrooke Ouest
Suite 2000
Montréal, QC H3A 3G6

To claim a prize by mail (preferably registered)
Loto-Québec
C.P. 7777
Station Centre-ville
Montréal, Québec
H3C 4L4

Customer Service
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, from 8:00 a.m. to 4:30 p.m. (except holidays)

Prize Claims Counter
Monday to Friday, from 8:00 a.m. to 4:30 p.m. (except holidays)

Québec City

Prize Claim Office
Centre commercial Fleur de Lys, door #6
550 Boulevard Wilfrid-Hamel
Québec, QC  G1M 2S6

Customer Service and Prize Claims Counter
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except holidays)

 
Loto-Québec - Corporation

© Loto-Québec and Subsidiaries, 2020. All rights reserved.
Loto-Québec may, at any time and at its discretion, modify the odds of the betting offer. The odds applicable at the time of the transaction take precedence over any other odds previously associated with any of your predictions. In the event of a disparity between the Potential winnings calculated through this website and those generated by Loto-Québec's computer system, the latter shall prevail. In the event of a disparity between the results presented on this website and those of Loto-Québec's official winning list, the latter shall prevail.