Contact us

Do you need help?

If gambling is affecting your life, or someone close to you is struggling with a gambling addiction, call our toll‑free hotline:

1 866 SOS-JEUX (1 866 767-5389)

Counsellors from the “Gambling Help and Referral” service are ready to help. This free hotline support service is bilingual, confidential and available 24 hours a day, seven days a week.

By E-mail or by phone

Have a question for Loto-Québec and its subsidiaries?

Do you need information about Loto-Québec or one of its subsidiaries? Would you like to share your comments about ticket purchases, prize claim procedures, or about a Loto‑Québec retailer? Contact Loto‑Québec's customer service at customer_service@loto-quebec.com or by phone. We're happy to provide answers!

Customer Service

Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, 8:00 a.m. to 4:30 p.m. (except holidays)

By phone, mail or in person

Montréal

Loto-Québec (head office)
500 rue Sherbrooke Ouest
Suite 2000
Montréal, QC H3A 3G6

To claim a prize by mail (preferably registered)
Loto-Québec
C.P. 7777
Station Centre-ville
Montréal, Québec
H3C 4L4

Customer Service
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, from 8:00 a.m. to 4:30 p.m. (except holidays)

Prize Claims Counter
Monday to Friday, from 8:00 a.m. to 4:30 p.m. (except holidays)

SALON DE JEUX DE QUÉBEC

Prize Claim Office
Méga Centre Beauport
847 Rue Clémenceau
Québec, QC  G1C 2K6

Customer Service and Prize Claims Counter
Telephone: 1-866-611-LOTO (toll-free) or 1-866-611-5686
Monday to Friday, from 8:30 a.m. to 4:30 p.m. (except holidays)